Refund policy
Return & Refund Policy
At Bestia Botanica, we want you to love what you receive. If you're not fully satisfied with your purchase, we're here to help.
Return Window
You may request a return or exchange within 30 days of delivery.
Return Eligibility
Because our products are made to order, returns are accepted under the following conditions:
- The item arrived damaged, misprinted, or defective
- You received the wrong item
- The item was lost in transit
We do not accept returns for buyer’s remorse (e.g., ordering the wrong size, changing your mind) unless otherwise stated.
What We Need
To begin a return or replacement request, please email us at info@bestiabotanica with:
- Your order number
- A clear photo of the issue (if applicable)
- A brief description of the problem
Where to Return
If a return is approved and required, ship your item to:
Bestia Botanica LLC
PO Box 2244
Ukiah, CA 95482
USA
Please do not send items back without prior approval, as we may not be able to process unapproved returns.
Refunds
Once your return is received and inspected (if applicable), we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.
Custom Print Considerations
As all items are custom printed, slight variations in color, size, or placement may occur and are not considered defects.
Need Help?
Reach out anytime at info@bestiabotanica.com — we're happy to help.